As we are a small business we are unable to offer free returns. However, if your product arrives faulty or broken we will reimburse your damaged/faulty product costs (not including delivery/postage) once we've received your parcel (we will require proof of postage.)
 

We do accept returns/refunds for:

• Items that have arrived damaged.
• Faulty wax burners.

If you return an item outside of it's original packaging then we won't be able to offer a refund.

If you would like to return something to us please email info@twilightaromas.co.uk with your order number, the reason for your return and any supporting photos. 

Return Address: Twilight Aromas, 24 Hatfield Avenue, Meden Vale, Mansfield, Nottinghamshire, NG20 9PH
 

We do not accept returns/refunds for:
 

• Wax melts that have been used or partially used.
• Wax melts that you don't like the scent of. Scent is subjective which is why we have launched our sample range so you can try scents before purchasing our larger products. 
• Gift boxes, unless damaged/faulty
• Products where the fees have been donated to a charity or good cause.

Missing order(s)

If 10 business days have passed since your order was despatched (UK only) and your order hasn't arrived we will arrange for a replacement to be sent.

 

* You will be notified in advance if there are any delays in despatching orders.